Privacy Policy

Policy statement

Freight Anchor is committed to protect the privacy of its website users and takes its responsibility regarding the security of their information very seriously. This Privacy Policy tells you about the information we collect from you when you use our website. We will be clear and transparent about the information we are collecting and what we will do with that information. In collecting this information, we are acting as a data controller and, we are required to provide you with information about us, about why and how we use your personal data, and about the rights you have over your personal data.

What personal data do we collect?

Personal data is defined as being data relating to a living individual that can be used to identify that individual directly or indirectly when combined with other information. The table below provides real examples of the types of personal data that we might process when you visit our website. Processing is a defined term under data protection legislation that describes the activities that are carried out using personal data. The definition of processing includes collecting, using, sharing and storing personal data. We collect personal data that you give us by filling in forms on our website or by corresponding with us by telephone, email or otherwise. It includes information you provide if you register to use our website, subscribe to a service provided by us and also when you report a problem with our website. The information you give us may include your name (first name and last name); and contact details such as email address, telephone number and/or postal address also Communications you exchange with us (e.g. your emails, letters, telephone calls or your messages on our online chat service).

How do we use your personal data?

Information you give to us:

We may use this information to: contact you, respond to any correspondence, email or telephone call you have made to us or provide the information you have requested from us; Notify you about changes to our service; and ensure that content from our website is presented in the most effective manner for you and for your computer.

Information we collect about you:

We may use this information: To administer our website and for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes; To improve our website to ensure that content is presented in the most effective manner for you and for your computer; To allow you to participate in interactive features of our service, when you choose to do so To measure or understand the effectiveness of advertising we serve to you and others, and to deliver relevant advertising to you; and To make suggestions and recommendations to you and other users of our website about goods or services that may interest you or them.

Sensitive personal information

We ask that you do not send or disclose any sensitive personal information to us either through our website, by post, by email, by text message, through live chat or via telephone call or any other method. For clarity, “sensitive personal information” means information relating to racial or ethnic origin, political opinions, religious or other beliefs, health, criminal background or trade union membership.

How long do we keep your personal data?

We will not retain your personal data for longer than is necessary to fulfil the purpose it is being processed for. To determine the appropriate retention period, we consider the amount, nature and sensitivity of the personal data, the purposes for which we process it and whether we can achieve those purposes through other means. We must also consider periods for which we might need to retain personal data to meet our legal obligations or to deal with complaints and queries. When we no longer need your personal data, we will securely delete or destroy it. We will also consider if and how we can minimize over time the personal data that we use, and if we can anonymize your personal data so that it can no longer be associated with you or identify you, in which case we may use that information without further notice to you.

Security of your personal data

We follow strict security procedures in the storage and disclosure of your personal data and in protecting it against accidental loss, destruction or damage. Where we have given you (or where you have chosen) a password that enables you to access certain parts of our website, you are responsible for keeping this password confidential. We ask you not to share your password with anyone. We use physical, technological and administrative safeguards to protect your personal data against loss, misuse or alteration. All your personal data is stored securely and may only be accessed by employees with a legitimate business need to access the personal data.

Sharing of your personal data

In addition to the information that we share in order to comply with our legal obligations, we may also share or disclose your personal data to: By Clicking on the Deal Button your contact data will be shared with this agent to start communicating, so please be careful as by clicking on multiple offers offer related agents will be contacting you. FreighAnchor is an E-logistics Platform and shall not hold any responsibility on the presented offers these offers are tailor-made by the enrolled agents and will be under their responsibility as well as the post communication between both parties (Importer / Exporter - Agent Relationship). third parties that process personal data on our behalf; or Any other party with your prior consent.

Direct marketing communications

We may use your personal data to enable us to send you posts and emails with information about our services that we believe may be of interest to you. You have the right to withdraw from or amend the receipt of direct marketing communications. If you would like to do this, then simply click on the Unsubscribe button on the email.


A cookie is a small file of letters and numbers that we may store on your browser or the hard drive of your computer if you agree. Cookies contain information that is transferred to your computer's hard drive. Cookies make it easier for you to log onto and use websites. Any aggregate information collected permits us to analyses traffic patterns on our website. This helps us provide you with a good experience when you browse our website and also allows us to improve our website.

What cookies do we use?

We may use the following cookies:

Strictly necessary cookies: these are required for the operation of our website (e.g. cookies that enable you to log into secure areas of our website).

Analytical/performance cookies:

These allow us to recognize and count the number of visitors and see how visitors move around our website when they are using it. This helps us improve the way our website works by ensuring that users are finding what they are looking for easily.

Functionality cookies:

These are used to recognize you when you return to our website. This enables us to personalize our content for you, greet you by name and remember your preferences (e.g. your choice of language or region).

Targeting cookies:

These record your visit to our website, the pages you have visited and the links you have followed. We may use this information to make our website and the advertising displayed on it more relevant to your interests. We may also share this information with third parties for this purpose.

Changes to this Privacy Policy

This Privacy Policy may change from time to time and any changes to it will be communicated to you by way of an email, social media or a notice on our website.